TaxSlayer taxslayer.com

TaxSlayer data breach: what happened and what to do

Between October 10 and December 21, 2015, someone used usernames and passwords stolen elsewhere to get into TaxSlayer customer accounts. TaxSlayer found out on January 13, 2016. Names, addresses and Social Security numbers could be seen. About 8,800 customers were notified.

View all 13,177 breaches
Breach date
10 Oct 2015
Data exposed
Names, Physical addresses, Social security numbers
Last updated

Reviewed by Anthon Wansland

Head of Product & Co-Founder

Serus is a privacy company with paid tools to find and remove your personal data. This page is free and based on official sources.

TaxSlayer is a tax preparation and filing service. In January 2016 it told customers and the California Attorney General that outside parties had gotten into some customer accounts.

What happened

According to TaxSlayer's notice filed with the California Attorney General, the company found out on January 13, 2016 that someone had accessed accounts between October 10 and December 21, 2015. TaxSlayer said the attacker used usernames and passwords obtained from another online service, and that it had no evidence its own systems were compromised. That pattern is credential stuffing: logins leaked from one site get tried on others, and they work when people reuse passwords. SC Media reported that about 8,800 customers were notified.

Sources checked: oag.ca.gov, scworld.com, consumer.ftc.gov

Last verified against the official page:

How we research this Report an error

What could be seen

The notice says an account could show your name and address, your Social Security number, your dependents' Social Security numbers and details from your tax return. With that set, an identity thief can file a fake return or open credit in your name.

What TaxSlayer did

It temporarily disabled access to the affected accounts and told customers to reset their passwords using multi-factor authentication. Press coverage reports that it offered a year of free identity protection. Check the offer's terms in the notice itself.

Why this one still matters

A Social Security number doesn't expire. If you got this notice, the exposure is permanent, so a credit freeze beats waiting to see whether anything happens.

What to do if you were in it

  1. 1

    Change any password you reused

    The attack worked because logins from another service also opened TaxSlayer. Give every account its own password, ideally from a password manager, and change the old shared one everywhere.

  2. 2

    Turn on two-factor login

    Use two-factor authentication on tax, bank and email accounts, so a stolen password alone doesn't open them.

  3. 3

    Freeze your credit at all three bureaus

    A credit freeze stops lenders from seeing your credit report, which blocks most new accounts in your name. The FTC says it's free and you place it separately at Equifax, Experian and TransUnion. You lift it temporarily when you apply for credit yourself.

  4. 4

    Look at your credit reports and statements

    Order your free credit reports and look for accounts or inquiries you don't recognize. Read your bank, card and insurance statements for charges or claims you didn't make. The FTC's IdentityTheft.gov/databreach page walks through the steps for the type of data that leaked.

  5. 5

    Take the free credit monitoring if it's offered

    If the organization offers free credit monitoring or identity theft protection, the FTC recommends taking it. Use the enrollment instructions in the letter you received, not a link in an unexpected message.

  6. 6

    Check whether your email or phone is in this and other breaches

    Run a free Serus scan to see which breaches your email address or phone number appears in. Serus monitors breach databases and the dark web and alerts you when something new turns up. It can't remove data that has already leaked, so the steps above are still the fix.

Official filings

Timeline

  1. The breach happened

  2. Reported to the California Attorney General

Frequently asked

Was I affected by the TaxSlayer breach?

If TaxSlayer sent you a notice in early 2016, yes. SC Media reported about 8,800 customers were notified.

What was exposed?

Names, addresses, Social Security numbers (including dependents') and information from the customer's 2014 tax return, according to coverage of the notice.

Did TaxSlayer's systems get hacked?

TaxSlayer said it had no evidence its own systems were compromised and that attackers used credentials stolen elsewhere.

Should I freeze my credit?

If your Social Security number was in your account, the FTC says a free credit freeze makes it harder for anyone to open new accounts in your name.

Sources

Something wrong or out of date? Tell us and we'll re-check it.

What changed

  • Page text rewritten to be clearer; facts and sources unchanged.
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